Frequently asked questions
Can’t find your answer? Call us on +41 22 990 26 26. We take the time to answer you.
GELAFORM, the product
What is GELAFORM Collagen+ “Gold”?
It is a food supplement that supports the rebuilding of damaged cartilage. Its composition is 100% natural, and it is made from hydrolysed cartilage. It gives the body the essential collagen and the building blocks it needs to function.
Is it a medicine?
No. GELAFORM is not a medicine, it is a food supplement. As such, it helps to rebalance the modern diet. Nowadays, the food we buy is increasingly processed. It often loses a good part of its nutritional value, and is low in the collagen and trace elements that are essential to our body, and to our joints in particular. GELAFORM is available without a prescription.
Where does the collagen come from?
GELAFORM is made from hydrolysed cartilage. It contains no fish. It is made in Belgium for Bio-Gestion SA, in Nyon, Switzerland.
What do you think of mussel-based products?
We have been told of several major drawbacks: some seafood stimulates the production of bad cholesterol. These products are all the more harmful when taken in concentrated form. Besides their unpleasant smell, they can cause stomach upsets. They also encourage fluid retention in the knees. Several scientific works confirm these side effects.
And products based on chondroitin and glucosamine?
Their action is recognised by the medical profession, as they play an active part in cell regeneration. However, they are only effective when the cartilage is still very responsive, in the very early stages of osteoarthritis.
Taking it and dosage
When should I take GELAFORM?
On an empty stomach, just before breakfast.
How much should I take?
2 to 3 level teaspoons a day, in a fruit juice, your coffee, your tea or any other drink. Stir well before drinking. Do not exceed the recommended daily dose.
The powder forms lumps. What should I do?
Several customers recommend a slightly warm drink: the powder dissolves more easily in it. In cold water, stir a little longer.
How long does a jar last?
About a month, at 3 teaspoons a day.
Why am I advised never to stop taking it?
To understand this, we need to go back to the cause of osteoarthritis pain. You are in pain because your body has not been able to produce the collagen and chondroitin it needs to keep its joints healthy. GELAFORM provides the body with these substances, and it starts working properly again. Suppleness returns. Free from pain, you soon rediscover a new joy of living.
When you stop taking it, your body returns to its initial state and the pain comes back: you lose everything you have gained up to that point. So never stop, especially once you are no longer in pain.
Effectiveness
Does it work in every case?
GELAFORM is entirely natural, and each of us has a different metabolism. Results therefore come more or less quickly depending on the condition, the person’s weight and how regularly it is taken. But one thing is certain: people who take GELAFORM regularly and without interruption all experience a new sense of well-being.
Can the pain really disappear within three months?
Three months is a good average across all our customers. Some are satisfied after just 3 weeks, others have to wait several months. Remember that, even in the most severe cases, your patience will be rewarded.
I have already had a hip operation. Can GELAFORM still help me?
Yes. Many doctors also regard it as a support for muscle tone. Furthermore, as osteoarthritis is a degenerative disease, it is advisable to take it regularly for your well-being and to maintain your cartilage.
Does it work against viruses or Parkinson’s disease?
No. Unfortunately, it has no effect. It is not a miracle product!
Health and contraindications
I take other medicines. Should I keep taking them?
GELAFORM is a food. It can be taken at the same time as your medicines. Never change the dose of a medicine, and never stop a treatment, without your doctor’s advice.
Are there any contraindications?
It is well known that high-protein foods are not recommended for people with chronic high blood pressure. GELAFORM belongs to this category. If you have chronic high blood pressure, the daily dose must under no circumstances exceed 1 teaspoon a day.
I have a sensitive stomach.
You can take this natural product without risk. Many customers have even told us that GELAFORM regulated their bowel function. If your bowel is very sensitive, start with just one teaspoon a day for a week. Then move on to 2 teaspoons, and to 3 from the third week.
I have diabetes.
You can take GELAFORM without risk: it contains neither sugars nor glucose. (For diabetics: 10 g = 0.0 BU.)
I am on dialysis.
In principle, there is no contraindication. But do not start taking GELAFORM without first asking your doctor’s advice.
I have a stomach ulcer.
There is no contraindication. It even seems that collagen may be useful in this case: it forms a film over the ulcer and dries it out. However, this has yet to be confirmed.
Does GELAFORM make you put on weight?
Not at all. It contains only 3.6 kcal per gram, 0% fat and no cholesterol. Quite the opposite: during slimming programmes based on a reduced diet, GELAFORM is even recommended as a source of protein.
I have fluid in my legs. Could the collagen be the cause?
No. Given the nature of the product, there is no connection.
May I talk to my doctor about your product?
Yes, without hesitation, especially if you are happy with it!
Animals and ethics
Can GELAFORM be given to animals?
Yes. Animals respond very well to natural products. My dog Laika was 15 and suffered from osteoarthritis. She could no longer climb the stairs and had a sad look in her eyes. Every evening, I sprinkled a spoonful of GELAFORM over her food. And she got back the energy she used to have.
Do you use vivisection in your research?
No. We are completely opposed to these methods. We carry out no tests of any kind on animals.
Our other products
Which products do you sell on gelaform.com?
Five: GELAFORM Collagen+ “Gold”, Vista Plus, Opti-M (Opti-Memo), VitaSenior (formerly Bel-Âge) and Flexinol Gel. Do you live in Switzerland? Visit biogestion.ch.
Is Flexinol Gel a food supplement?
No. It is a massage gel, to be applied to the skin. For joint pain, it is a complementary aid to GELAFORM.
Is VitaSenior the same as Bel-Âge?
Yes. VitaSenior used to be called Bel-Âge. The composition is the same.
Ordering and payment
How do I order?
On this website. A question before you order? Call us on +41 22 990 26 26.
Which payment methods do you accept?
All payments are made in advance and are secure: we accept Visa, Mastercard, American Express, UnionPay and Bancontact cards, as well as Apple Pay and Google Pay.
Do prices include VAT?
Yes. All prices are in euros, including VAT. Delivery costs are added and shown in the cart.
Do you have samples?
No. They would not be enough for you to see the result.
Is GELAFORM reimbursed by health insurance?
As a food supplement, this natural product is generally not reimbursed by health insurance. If you have supplementary health insurance, check with your insurer: depending on the case, some reimburse part of your costs.
I am a healthcare professional or a pharmacy.
Contact us with your full contact details. We will send you our special terms by return.
Delivery and returns
Where are parcels sent from?
From France. Your parcel is delivered safely to your home by Colissimo (La Poste).
How long does it take?
Delivery takes 5 to 7 days in France, and 7 to 21 days for other countries. Your parcel has not arrived after 21 days? Contact us.
How much does delivery cost?
12,90 € per order. Delivery is free for orders of 150 € or more.
Can I change my mind?
You have a 14-day withdrawal period from receipt of your order. Before any return, you must contact us by telephone or by post: a return without prior contact cannot be accepted. The conditions are set out in our refund policy.
What is the “Satisfied or refunded” guarantee?
Bio-Gestion offers you a 3-month “Satisfied or refunded” guarantee. The conditions are set out in our refund policy.





